We appreciate that you have chosen The Divine Willow, LLC for your Massage, Bodywork, and Holistic needs. To provide the best service possible to our clients we have implemented the following policies.
We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your reservation without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your service provider and also means our clients miss the chance to receive the services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book reservations so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or experienced vomiting or diarrhea within 24 hours prior to your reservation time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your safety trying to make your reservation. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy:
We request that you arrive 10-15 minutes prior to your reservation time to allow time to fill out any required paperwork as well as answer any intake questions your service provider may have. We understand that issues can arise that may cause you to be late for your reservation. However, we ask that you call to inform us if this ever occurs so we can do our very best to accommodate you. Reservation times are reserved for each client, so often times we cannot exceed that reserved time without making the next client late. For this reason, arriving after your reservation time may result in a loss of time so your session ends at the scheduled time. Full-service fees will be charged even when the sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy:
There is absolutely no sexual component to any of our services whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your service provider with respect and dignity and you will be treated the same.